Shipping policy

 

We ship worldwide from our base in the UK.

Economy shipping is free for most orders, and an express option can be selected for a fee. 

Please kindly note that all orders shipped outside of the UK are now being Delivered Duty Unpaid. For the avoidance of doubt, post-Brexit, this includes orders shipped to the EU. 

What does this mean? A fee covering export fees is added at checkout, but this does not cover any import duties, taxes (including VAT/GST), customs and clearance duties, and administrative charges relating to import which are charged by your country’s customs office or the delivery carrier. These charges are not included in our product prices or shipping costs and are the responsibility of the recipient.

Once your package arrives in your country, the customs office or delivery carrier may contact you to collect any duties, taxes, or fees before releasing your order for delivery. Please get in contact if you would like us to estimate these fees for you.

If customs fees are not paid and the package is returned to us, shipping costs and any return fees will be deducted from your refund. Some shipping costs may be non-refundable.

If you wish to upgrade to express shipping, the cost will be automatically calculated at checkout based on your order quantity and delivery location.

We aim to despatch same day for orders placed by midday UK time, Monday to Friday (excluding bank holidays).

Delivery in the UK is usually Next Day. Overseas usually 3-5 days depending on location.

Addresses further afield (eg Australia, New Zealand) or that are particularly remote may take longer. Although we did manage to have a bedroll delivered to Alaska in less than 3 days!

Please contact us for any delivery issues or special requirements, such as if you need the product by a certain date. We will do our utmost to meet any special deadlines such as travel or commercial projects.

Shipping is by reputable established courier companies or by Royal Mail for smaller items. Our preferred provider is Evri in the UK and Fedex, UPS or ParcelForce for international orders. If you wish to use a particular courier please contact us in advance and we will quote you at cost (we don’t make money on shipping). Products shipped by courier will normally need to be signed for.

Please note that we cannot ship to PO Box addresses.